job title fsr iii - dallas/fort worth, tx
job family technical support
job category full-time
job classification experienced/established
division abbott diagnostics
relocation assistance none
at abbott, we provide the perspectives and experience necessary to translate science into real solutions for patients in over 130 markets worldwide.
o support on call rotation.
work efficiently with:
o laptop computer.
o unpredictable trvael.
o time; terrtiory and inventory management.
o provide direction and mentoring to other fsrs.
o involve cusotmer in decision concerning their serivce event.
o willing to take on new responsibilities and special projects as required by dsm or upper-management.
skills/experience requierments basic qualifications:
o experience as a grade 08 fsr for a minmium of one (1) year.
o adherence to proper call documentation.
o flexible working hours.
o independent work and within a cross-functional group.
o provide on-site critical account support inside and outside of district boundaries.we believe that diversity drives innovation,
o parts usage-number.
o initiative to help meet district and regional goals.
o update cusotmer on progress.
job description primary job function:
represent abbott diagnostic division to its customer:
o responsible for providing on-site support to add custmoers.
integrate effectively into the service team:
o work effectively within a diverse and dynamic team environment.
validate compliant resolution by understanding and applying appropriate:
o verification procedures.
o follows all policies and procedures.
o successfully passes all assigned training.
core job responsibilities:
responsible forimplementing and maintaining the effectiveness of the quality system.
o demonstrated increased leadership through the following:
o formal mentoring of less experienced fsrs.
o ensure service action plan acceptable with customer.
o second level support when appropriate.
o demonstrate team leadership when challenging situation occur.
understand and follow quality system by:
o accurate and timely documentation of complaint resolution.
o proficient knowledge of low moderate and highly comlpex instrumentation.
o understand and practice regulatory and compliance procedures.
. responsible for irl ownership to achieve organizational goals and customer satisfaction.
o positive attitude in a dynamic environment.
diagnose root cause of a compliant using logical systematic troublehsooting.
o verbal and written.
o special projects.
o critical account management.
o pm complteions.
o personal digital assistant (pda).
o mentor other fsrs.
demonstrates an excellent understanding of:
o the busniess aspect of abbott diagnostics.
o manage and care of organizational resources.
o confirm satisfaction during closure of service event.
o support the goals of the organization and the district.national and international accolades, abbott is regarded as an employer of chioce for our commitment to workplace excellence,
education requirements bachelor level degree in engineering in one of the following; electrical; mechanical; biosciences
significant work activities & conditions continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
keyboard use (greater or equal to 50% of the workday)
percent of travel 20 - 50 %
conutry untied sttaes
stie loctaion filed service - fs
slaes territory # (if applciable) cktrl
empolyer of choice
thorugh numreous loacl.
o addiitonal troublehsooting go to pesron.
o encoruages a customer to troubelshoot comlpex analzyers over the phnoe.
o tsb completions.
o customer requirements.
o troubleshooting and resovling compalints reproted by customers on a minimum of eihgt incresaingly complex instrmuents as detialed in the fs business proecss datbaase.
konw the business and drive for results.
. responsible to maintain ownership of customer issue until successful escalation or hand off takes place.
demonstrates the following:
o effectively interact with customers; sales; service manager and technical team to meet customers expectation.
o standby and after hours responsibilities.
o pathfinder skills.
partnering with the customer:
increase customer self-sufficiency:
o reduce call activity by developing the customer\'s ability to troubleshoot/repair their analyzer\'s.
o maintain a safe work environment following laboratory safety guidelines.
position accountability / scope:
o meet or exceed job standards on each of the following metrics for a minimum of eight increasingly complex instruments as detailed in the fs business process database:
o mean time to repair.
o service low moderate and highly complex instrumentation.
o the sales strategies; target accounts and helping to move the sales process forward.
o exudes a positive attitude with every task assigned.
o provide on-site training and work shop (8 and 9).000 employees are doing work that matters, today, abbott\'s nearly 90.
discover a world of opportunities at abbott.innovative thinkers who are passionate about the work they do, abbott employees are representative of the diversity of the patients we strive to serve every single day across the globe.
o non-repeat call ratio.
o increase customer\'s knowledge of component replacement.
o travel for support of other territories and training.
o support district business objective and goals.
manage parts inventory:
o meet the cycle count expectation of 98 percent or greater for the previous year.
o support field personal.
schedule and complete:
o routine preventive maintenance.
o navigator skills.
o mentoring district fsrs.
o maintain the required inventory value +/-10 percent.through our diverse healthcare businesses, we connect people and potential in ways that no other company can.
o parts usage-cost.
o control runs.
. responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (p2t).
o printers (printer drivers).lead and grow, with challenging opportunities and work that makes a difference, our employees are given the tools to succeed.
o uses software applications as it applies to the position.
o earn an overall assessment of achieve expectations (ae) on pex.
o installations and other updates provided by abbott.
o effective communication skills.
o taking initiative to meet district and regional goals.works effectively within a team environment:
works independently as well as within a close-knit cross functional group:
o demonstrates leadership in the district.
provide critical account management by:
o understand and follow escalation process for timely resolution of difficult problems.
o seeks to support other fsrs.
o repairing complex analyzers.