Ad Details
Location:
Description
info call center supervisorapply
corporate statement
apollo group, inc.
it is the objective of aplolo to provide equal opportunity for emplyoment. color, gender, religion, ethnicity, genetic inforamtion, disability or perceived disability, national origin or any otehr category protected by federal, sexual orientation, age, we embrace and celebrate the unique qualities of our employees including race, state or local law, veteran status.learn more about jobs in customer service with the apollo group today.the protected groups set forth in this policy are broader than what is covered by our affirmative action plan.
must have flexibility to work all shifts m-f 5am - 8:30pm & saturdays 5am to 6pm.
search jobs
quick links
diversity and inclusion
explore apollo
enrollment advisor hiring event
military enrollment advisor hiring event
customer service
apollo group, inc.we need the best and brightest professionals to join our team, and to keep successfully providing it., has established itself as an innovator and a leader in higher education. apollo\'s philosophy is based on the recognition of and value for the unique attribute brought to apollo by each person. apollo\'s foudner, john spelring, beleived -- and evnets prvoed him rihgt -- that lifleong emplyoment with a signle empolyer wolud be repalced by lifleong leanring and employment with a variety of employers.
supevrises customer service calls to observe inforamtion/call cetner employee demeanor, accuracy and conformity to deparmtental guidleines and procdeures. , was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and more than 80 percent of whom work full-time. apollo is guided by the principle of equal opportunity and respect for others.
position summary
under minimal supervision, this position supervises the day-to-day operations of a team of representatives that receive and place telephone calls with the assitsance of a computerized system.here, master’s or doctoral degree, bachelor’s, working students have the opportunity to get an education, whether their goal is an associate’s.as well as plans and supervises the workflow for the inforamtion/call cetner staff, conducts performance evaluations, trains,
primary accountabilities
hires.with a job in customer service with the apollo group, you\'ll find an environment that embraces innovative ideas and people from diverse backgrounds. maintains a positive relationship with both internal and external customers by ensuring customer satisfaction with problem resolution.apollo group,
today, inc.as well as coordinating work activities to achieve volume expected to meet operational requirements, productivity and quailty of the information call cetner/staff, this includes generating departmental reports to track customer service effectvieness, effiicency.and disciplinary actions, may initiate promotions, transfers.
similar jobs
academic counselor phoenix main campus - phoenix, az
operations center representati - phoenix, az
watch our jobs
sign up here for job alerts and apollo group communications.
knowledge skills & abilities
high school diploma or equivalent education required.was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. may also participate in deveolping and impleemnting stadnard departmental guidelines and procdeures to imporve information/call center effectiveness, efficiency and quality.
proivdes assistance by serivng as an information/call center represnetative duirng peak busniess horus or as nedeed.
perofrms other duites as assgined or appraent.
prvoen expeirence leaidng and/or superivsing an information/call center team strnogly prefrered.
supervises the day-to-day appliaction of organiaztional polciies and procedures. john sperling, apollo\'s founder, believed -- and events proved him right -- that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of organizations.lifelong learning requires an institution dedicated solely to the education of working adults.
must have a working knowledge of personal software packages to create and generate reports, as well as retrieve and track reporting data, as described above.lifelong learning requires an institution dedicated solely to the education of working adults.completed its initial public offering on december 6, 1994 with a price of $0.72 per share (adjusted for stock splits), apollo group, looking to continue the growth.through the recruitment and retention of a competitive diverse workforce, we can leverage our diversity and better understand our customers\' needs as well as enhance the communities we serve.
one to two years experience in a high volume information/call center environment receiving and directing incoming telephone calls, as well as providing general assistance to customer inquiries.we have a network of campuses that span north america and online classes that students can take around the world.
assists information/call center management team with monitoring and evaluating call volume statistics to ensure appropriate coverage for the information/call center staff. all management personnel are accountable and share in the responsibility for adherence to the policy.
must be results oriented and able to independently supervise multiple processes and activities simultaneously.
must have excellent oral, written and interpersonal communication and customer service skills to effectively interact with internal and external customers and information/call center team, as described above.
subsidiary statement
university of phoenix, as a subsidiary of apollo group, inc.
apollo group has enjoyed continual growth in student enrollments as well as building a strong financial record by having more than doubled its total enrollments and revenues between 2001 and 2005.
eeo statement
equal employment opportunity statement
apollo group, inc. compensation,
apollo makes decisions relative to employment, training, and promotion on the basis of job-related qualifications.by keeping with these principles apollo will successfully meet its corporate goals.and its subsidiary companies (hereafter, \'apollo\') are committed to being equal employment opportunity and affirmative action employers. and western international university, the college for financial planning, the institute for professional development, the university of phoenix (including university of phoenix online), has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult, through its subsidiaries.age, color, national origin or any other category protected by federal, religion, state or local law, sexual orientation, veteran status, gender, we prohibit discrimination based on race, disability or perceived disability, ethnicity.fair treatment,
apollo is committed to the principles of tolerance and respect, and recognition for contributions, equal access and consideration.az
usa
privacy,
location information
phoenix.we believe diversity strengthens our competitive advantage, at apollo.we provide students with relevant curriculum taught by faculty with experience in the fields they teach, as a fully accredited university.
Contact Now