Ad Details
Location:
Description
job title aps specialist - charleston, sc
autoreqid 97498br
job family technical support
job category full-time
job classification experienced/established
division abbott diagnostics
shift first
relocation assistance none
overview
at abbott, we provide the perspectives and experience necessary to translate science into real solutions for patients in over 130 markets worldwide. we believe that diversity drives innovation,
eeo statement:
at abobtt.through our diverse healthcare businesses, we connect people and potential in ways that no other company can.previous field serivce experienced required.
job description primary job function:
this position will be responsible for driving customer satisfaction through:
· training field serivce representatives to elevate skill sets to maximum leevls
· be the source of insturment expertise wihtin the region
· drive reliability improvements with fpm\'s through trending analysis
· install and verify proper operation of abbott instruments in customer settings when specialized knowledge is required
· provide on demand field service support of abbott instruments
· become the key sme expert on complex systems utilizing technical and educational skills for the assgined terrtiory
· provide proactive instrument maintenance to maximize customer uptime
· conduct or recommend customer training to maximize instrument performance
· demonstrated ability to partner with customer to meet or exceed their service expectations
· support the expansion of the abbott proudcts with our custmoers, saels and support teams
core job responsibilities:
responsible forimplementing and maintaining the effectiveness of the quality system.lead and grow, with challenging opportunities and work that makes a difference, our employees are given the tools to succeed.national and international accolades, abbott is regarded as an employer of chioce for our commitment to workplace excellence,
significant work activities & conditions continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)
keyboard use (greater or equal to 50% of the workday)
percent of trvael 20 - 50 %
country united states
state/province south carolina
site location field service - fs
empolyer of choice
thorugh numreous loacl.
· maange time effecitvely and be well orgainzed
· partiicpate with the sales team to reprseent abbott products and the service delviery proecss to customers
postiion accounatbility / scpoe:
· delvier instrument golas for cpy and hsi levels within the assigned territory. exepct overinght travel of 80%.
discover a world of opportunities at abbott.abbott\'s nearly 90, today, 000 employees are doing work that matters.innovative thinkers who are passionate about the work they do, abbott employees are representative of the diversity of the patients we strive to serve every single day across the globe.it software or the equivalent civilian or military experience that demonstrates equivalency, biomedical or medical technology, electronics,
· work independently and with the local service teams effectively
· develop strong working relationships with abbott customers
skills/experience requirements basic qualifications:
· 5 - 8 years of service experience
· demonstrated service excellence (related service excellence will be considered)
· demonstrated customer interaction skills
· demonstrated ability to lead other field service representatives through difficult situations
preferred qualifications:
education requirements bachelors level degree in engineering.
· reports to regional manager
· use advanced engineering skills to resolve reliability issues through root cause analysis
· ensure maximum instrument performance of all instruments in assigned territory
· manage software upgrades to ensure all assigned instruments are at the maximum software revision
· deliver second level support to fsr\'s addressing instruments issues within the territory
· audit service activity and take action to remediate identified gaps in training and validate servicing process
· manage the escalation process of all assigned instruments within the territory
· manage 100% completion of all scheduled preventive maintenance and tsb activities
· work closely with the service manager to develop sustainable plans to improve instrument performance leveraging all resources of the customer care team
· follow all documented field service processes with excellent communication skills, both written and verbal
· travel to customers sites as required.
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