title: please ensure that
your email address is accurate on our system, and please note that the assessment invitation may
go into your spam folder rather than to your inbox. etc, fees,
. proacitvely learn new and existing proudcts through sales aid (features, benefits.
. resolve account service issues and respond to cusotmer inquires promptly and effectively.
. drive efforts in the branch to identify and implement service behaviors that improve the overall customer experience.you will either be directed to do immediately or you will receive an
email with instructions on how to acecss the assessment within the next few days,
if you need to take the assessment.ged or equivalent relevant experience (12 months cumulative full-time work experience in a role of similar scope and responsibility) required,
high school diploma.excellent verbal and written communication skills
. support sales/service activities within the branch by participating in seminars, etc, promotional campaigns, product initiatives, micro-marketing events.
. demonstrate a positive can-do attitude and develop a customer first culture.
the information listed within this description summary is intended to indicate the general nature and level of work.
. participate in daily sales activities and branch sales promotions to peak customer interest and refer custmoers to personal bankers. head teller - customer service - springfield financial center
citibank delivers a wide array of banikng, lending and investment serivces to individual consumers, as well as to small businesses. retail/sales experience preferred. it is not designed to contain or be interpreted as a comprehensive account of
all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
. deepen client relationships by effectively referring bank products and services (pos key: crdeit ofefrs)
. acheive refreral and scorceard golas.).
. proactively eduacte customers on utilziing avaialble access channels (i.commrecial banikng, mortagges, citbiank's products and services coevr a wide ragne of customer banikng nedes inclduing baisc banking (chekcing and savings accounts, investment products), small business, and financial needs and analysis tools to enable citibank to bring tailored solutions to every customer, investment advisory services.customer service orientation
. cashier or other money-handling experience desired
, sales.including legal,
. adhere to operational controls, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.contribute to branch huddles, and effectively execute all step-up! routines, performance assessments and coaching with manager.
note: you may be required to take a timed online assessment once you complete an online profile.the assessment will require 45-60 minutes of
uninterrupted time to complete.maximize client solutions by referring clients for new products and services based on their financial goals while performing basic banking transactions.online and telephone banking), e. atm.welcoming and friendly environment for customers and employees,
. create a warm.basic computer skills
provide customers with superior and quality customer service while performing efficient and accurate transaction processing.
. maintain an acceptable difference and findings record.deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures.
. foster teamwork in the branch to ensure a positive overall customer experience.
. citiphone banking®, citibank online and citi mobile, our u.s. branch network is comprised of over 1000 financial centers across 13 states complemented by 24-7 access to customer service through a network of fee-free atms.analytical and problem solving skills