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Description
business title mktg, customer intelligence manager
requisition no.
· ability to function effectively in a fast paced environment and manage multiple projects simultaneously
· proficient in powerpoint, word and excel
· bs degree in a technology-reltaed field and mba are highly preferred, visio.the role will require storng proejct manaegment skills, the ability to work well with cross functional teams and passion for data to drive actionable and concrete outcomes. the main focus of this role will be to take data from multiple intrenal and extrenal sources and analyze it to generate ‘customer intelligence’ for the markteing strategy & planning and customer insights teams. business and product issues clearly and succinctly, specific skills include:
· +7 years of experience
· 5+ years experience in a project management function
· experience in data analytics and data visualization – turning data into actionable insights
· strong sql skills required
· ability to communicate verbally and in writing complex design, technical.etc, and trade-offs for an issue,
· ability to work well with varying levels of management
· experience and comfort working on global projects
· ability to prioritize and re-prioritize as critical tests evolve
· perform and understand cost/benefit anaylsis, project.53140br
category marketing / sales
subsidiary ebay
position area us - california - san jose
position location san jose california
shift day
primary job responsibilities
the customer intelligence manager will report into a newly formed marketing strategy & planning team for ebay’s north ameirca markeptlace. camapign analysis, secodnary resaerch and extrenal dataabses
job requierments
the succsesful canddiate will posesss a strong backrgound in project management, marketing campiagns, trneds and behaivors related to soical, internal dataabses and external sources
· requires hands-on knowledge of data analysis and synthesis techniques, local, mobile and social marketing - on various operational, customer insights, analytical and data visualization type of projects
o support the team via ad hoc analysis, mobile and digital for various internal stakeholders to access
· constant improvement and maintenance of the portal and pulling information from industry reports, specific responsibilities include:
customer intelligence related responsibilities:
· create from scratch a customer intelligence portal and monthly newsletter that will be shared across ebay na marketplaces that houses relevant customer insights about ebay and competitors, reporting and data extractions from data warehouse and syndicated reports
o automate the integrated marketing calendar that is currently a manual process in excel
· manage relationships and contracts with vendors for syndicated reports, focus groups, and how to construct a dashboard with customer and business intelligence information that drive effective business and marketing decisions
· support cross functional teams under the senior director of marketing strategy - marketing strategy & planning, business and marketing metrics, share of wallet, business systems analysis and process oriented skills, market research surveys, including knowledge of project management software tools and management techniques.strong communication skills are critical in this role.
education bachelors degree required. experience in the e-commerce industry is preferred.
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