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Transportation Dispatcher
Tracking Code
7001-9/09-19
Job Description
TheTransportation Dispatcherwill oversee all routes while increasing and maintaining consistent on time service in an efficient, cost effective manner.
Required Skills
* Dispatch driver assignments (volume ranges from 110 – 190 loads per day)
* Analyze and organize dispatch operations and procedures such as productivity reporting/tracking, preparation of personnel, filing systems, requisition of supplies, and other clerical services.
* Maintains contact with customers and outside vendors, including issue resolution.
* Supervise and oversee staff, processes, and equipment to ensure quality and timely deliveries to customers, as well as ensure adherence to all Federal, State and Local DOT laws.
* Plan, organize and assign daily route delivery schedules.
* Make loading and routing decisions as needed.
* Determine customer delivery days and times based on customer needs.
* Review daily routing in an effort to continually maximize efficiency.
* Use transportation technology to locate and report on driver(s) status.
* Handle delivery inquiries from employees, customers and drivers.
* Exhibit effective customer service skills including resolving service complaints.
* Ensure compliance with regulatory laws and company policies and procedures 
 
Required Experience
* Proficient knowledge of Microsoft Office software including Word, Excel and Outlook.
* Bilingual- English/Spanish a plus.
* Strong DOT knowledge.
* Strong familiarity of Southern California area.
* Excellent computer and organization skills.
* Strong customer service skills.
                 
Job Location
City of Commerce, CA, US.
Position Type
Full-Time/Regular

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