Sr Services Consultant
Requisition ID 23701
Full/Part Time Full Time
Location Redwood City, CA
San Juan, PR
Los Angeles, CA
Redwood City, CA
San Diego, CA
South San Francisco, CA
East Windsor, CT
New York, NY
Colorado Springs, CO
Aliso Viejo, CA
South Jordan, UT
Overland Park, KS
Description CA Technologies (Nasdaq: CA) is an IT management software and solutions company with expertise across all IT environments--from mainframe and physical, to virtual and cloud. CA manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies\' innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage their evolving IT ecosystems. Founded in 1976, CA Technologies serves customers in virtually every country in the world and reported fiscal year 2009 revenue of $4.3 billion.
We are currently looking for a qualified Senior Services Consultant to join our Technology Services Team at our office located in Islandia, NY. This position can be located nationwide.
This position is responsible for the expert technical knowledge of and ability to effectively implement products of the chosen solution expertise both single Business Unit multi-product solutions and cross Business Unit multi-product integrations within the client environment.
5 years of IT professional experience with 3 in professional services.
. Utilize CA Services Best Practices to accurately and efficiently implement products of chosen expertise as a single Business Unit multi-product solution and/or a cross Business Unit multi-product integrated solution within the client environment.
. Meet or exceed customer expectations by delivering a solution that addresses the client\'s business requirements requirements within the \'\'Scope of Work\'\' agreed to by CA and the Customer.
. Effectively troubleshoot technical implementation issues for solutions of chosen expertise.
* Ability to interact with CA Support in order to open and track product issues when necessary.
. Actively engage as part of the project team with the purpose of contributing product and solution expertise, and to provide project planning support as required to deliver a successful client engagement, following the Project Manager (when applicable) directive.
. Meet target billable utilization objective as assigned for this role.
. Adhere to Time and Expense Policy as posted on QMS.
. Adhere to CA Policies of Code of Conduct/Ethics; Security and required training available at LMS.
. Serve as a mentor to Associate Services Consultants and Services Consultants who are actively engaged as part of the project team on assigned client engagements.
. Help build the knowledge base in the Practice communities in which you choose to participate in - including lessons learned, best practices, tools, and methods and learning events using SharePoint as the enabling technology.
. Bachelor\'s Degree or global equivalent in Computer Science or business related field.
. Typically 5 or more years of work experience as an IT professional are required for this position.
. Educated in Information Technology and prefer a minimum of 3 years experience at an IT professional services organization.
. Strong business knowledge is required to properly align CA Solutions with customer requirements and expectations.
. Demonstrate ability to engage in hands-on implementation of software technology at a complex level for single Business Unit multi-product solutions and/or cross Business Unit multi-product integrated solutions of chosen expertise.
. Proven comprehension of relevant solutions capabilities and how the solution is designed to be integrated into the client environment.
. Possess advanced technology troubleshooting skills for products of chosen expertise and for complex integrated solutions.
. Ability to understand and communicate how solution(s) of chosen expertise resolve typical client business needs.
. Execute an above average business level of written and oral professional communication in local language and/or English.
. Within first 90 days must achieve CA product training and certification in a minimum of 2 chosen CA products of expertise as agreed to by your Manager. Also complete associated solution training that aligns with chosen products.
. External hardware, operating system or specific technology certifications are a plus.
. Industry specific certification such as, ITIL or CISSP as appropriate.
. Must maintain updated training as required annually.
To be here for the long term we focus on things that last, and we are moved in many different ways. What moves you?
Can you build the career you want? You CAn. We\'re a dynamic company with a strong vision in a growing global market. At a time when customers are demanding more and more from their technology, we\'re changing the way the world manages IT, to help customers better perform, compete and grow. That\'s why the majority of leading companies across industries worldwide use our software. It\'s also why you\'ll find a wealth of opportunities for important and rewarding work. Come to CA Technologies and build the career you CAn.
We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Personal, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program, and Veterinary Care Insurance.
Our Islandia, NY campus offers several amenities, including:
. Gourmet cafeteria with wide selection of cuisine
. Montessori Child Development Center for children up to the age of six
. Banking services
. Fitness Center (state of the art facility complete with indoor full court basketball, indoor racquetball courts, cardio studio, outside running track, soccer fields, tennis courts)
. Concierge services (dry cleaning, package shipping, stamps and movie rentals)
. On-site chiropractor
To learn more about CA Technologies and this opportunity, we welcome you to visit our web site at www.ca.com.
Note to Recruiters and Placement Agencies: CA Technologies does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any CA Technologies employee. CA Technologies will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of CA Technologies and will be processed accordingly.
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