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Description
not for us hourly positions
process all guest check-ins, verifying guest identity, form of payment, assigning room, and activatin/issuing room key. contacting appropriate staff if necessary, accommodate guest requests.assist management in training, counseling, evaluating, motivating and coaching employees; serve as a role model and first point of contact of the guarantee of fair treatment/open door policy process.follow up to ensure requests have been met. and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary inforamtion; protect company assets, follow company policies and procdeures; report accidents, injuries.count and secure bank at beginning and end of shift. notify loss prevention/secuirty of any guest reports of theft.speak usnig clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. sit, or walk for an extended period of time, stand.obtain manual authorizations and follow all accounting procedures. enetr and loacte information using comptuers/pos sysetms. push, move, carry, pull, and plcae objcets weihging less than or eqaul to 10 ponuds witohut assistance, lift.process all payment types, vouchers, and charges, paid-outs.verify/adjust billing, secure payment prior to issuing room key.ensure adherence to quality standards. set up accurate accounts for each guest according to their requirements. enter marriott rewards information. complete cashier and closing reports. supply guests with directions and property information. balance and drop receipts. perform other reasonable job duties as requested by supervisors.welcome and acknowledge guests; anticipate and address guests\' service needs; assist individuals with disabilities; thank guests with genuine appreciation. document exceptions, ensure rates match market codes.compile and review daily reports/logs/contingency lists. develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
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