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Description
part time sr. this role is available as regular part time and full time.must be able to work the following schedule(s): monday,
apart from religious observation, tuesday, wednesday and friday 2pm - 8pm or saturday and sunday 10am-7pm.supply maintenance, a/rs and miscellaneous calls as assigned
provide a high level of customer service by assitsing custmoers and assessing their retnal needs in person and over the phone
meet and greet custmoers in a friendly and timely manner
provide directions and genreal assistance
assist to assess condition of rental upon return
process returns, process customer billing
perform miscellaneous and backup duties job-related duties as assigned
qualifications:
must be at least 18 years old
high school diploma or ged equivalent required
some college preferred
must have at least 1 year of customer service retail or administrative support experience in the past 3 years
must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
no drug or alcohol related conviction on driving record in the past 5 years
must be authorized to work in the united states and not require work authorization sponsorship by our company for this position now or in the future, dealerships, check-ins and exit kiosk transactions
effectively market the company while picking up customers up and/or dropping off customer in a safe and couretous manner and assisting customers as nedeed
undesrtand and commuincate rental temrs and condtiions, proivde inforamtion and resoultion for customers, general quesitons and ansewrs, fuel optoins and otehr addiitonal equimpent
respnosible for notiyfing manaegment of any known vehicle problems and any required vehicle maintenance
clean vehicle interior and exterior by hand or by operating washing equipment when needed
perform various administrative and basic accounting functions such as: research and billing support tasks, insurance companies,
responsibilities:
take incoming calls- reservations, rate quotes, accounts receivables, transfer and key logs, repair shops and other vendors
manage outgoing calls for callback management, other branches, upgrades, run miscellaneous reports, vehicle features and other services
may sell optional protection products.primarily face-to-face, supporting their branch and rental needs,
more information about this job:
overview:
the customer assistance representative sr (car sr) will provide a high level of customer service by assisting both internal and external customers. customer assistance representative - indianapolis airport
job id: 2011-46859
category: customer service/support - customer service/support
location: us-in-indianapolis
area: indianapolis airport
apply for this job:
apply for this jobonlinewe are an equal opportunity employer m/f/d/v.service customers, the car sr will gain knowledge through local training and hands-on experience to provide administrative support, and act as a rental back-up in a large home city branch or airport location.
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