Program Manager, Referral Operations ~ Orlando, FL

Title: Program Manager, Referral Operations ~ Orlando, FL
Location: United States of America- Florida-Orlando
Other Locations:
Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship.Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworth Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.
The Program Manager of Referral Operations is will partner with the Referral call center team to identify opportunities and develop strategies for taking advantage of these opportunities. The successful candidate will assist in the development of call center "Best Practices" and support the integration those processes into the call center. He/she will work closely with call center personnel to track, analyze, and recommend the changes required for continued growth.
Tactical Responsibilities
* Communicate with call center leaders and managers to create and maintain best practices and strategies.
* Ensure efficient use of package offers for outbound calling.
* Act as a liaison between site and call center management to maximize tour and sales opportunities.
* Partner with Campaign Management teams to ensure efficient lead quantity distributions and usage.
* Partner with site personnel to identify opportunities and develop solutions to take advantage of these opportunities.
* Oversee the implementation of these solutions/tactics by tracking, analyzing and recommending the change required for continued growth in sales.
* Assist in the development of Referral call center "Best Practices" and support the integration of those processes into the call center.
* Assure the proper tracking, collection processing and analyzing of data as required to benchmark performance.
* Oversee and audit reports to aid the communication to all sites on call center metrics.
* Support Lead Generation efforts.
* Develop and aid in new hire and on-going training efforts at the call center for telesales reps and reservation agents.
Strategic Partnering
* Aid in the formulation of call center strategy with call center leaders.
* Orchestrate the relationship building between the field sales and marketing with call center leaders and management to ensure the partnership for success of the operation at the site level.
* Strategic development of new marketing programs. Assisting field personnel and other Program Managers in the successful implementation of these strategies.
A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:
* Medical/dental and vision care plans
* A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
* Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others
Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.
Come and be part of One Family, One Team, One Company . . . Wyndham
* 2 years marketing manager experience; or an equivalent combination of education and related work experience.
* Bachelor degree preferred
* Computer skills including Outlook, MS Office suite of products.
* Excellent oral and written communication skills.
* Strong time management skills, team contributor, and detail oriented.
* Understanding of sales and marketing practices in vacation ownership, preferred.
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