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Description
requisition id 101830br
job title assistant store manager, home improvement henderson nv
business stores - sears
state or province/city nv henderson
requisition type exempt
job description critical success factors:
effectiveness/attains results:
. inventory flow, marketing support, proivdes stroe manager with fact baesd, real time feedback on the product life cycle inclduing assortment, pricing, transition/exit strategies, etc.policies and programs as meausred by cusotmer satisfaction survey data and verbatim comments,
. executes cusotmer focused strategies.operation proecss,
. recognizes and proactively addresses outliers in cusotmer satisfaction, profit margin, and compilance against plan or established stanadrds including unit integrity and seasonal merchandising, sales.expects and inspects core processes and \"clean and bright\" standards.
. executes and supports the cleint\'s plan utilizing outlier reporting, scorecards and standardized reporting.friday night, g, saturday mid-day through evening, sunday)
.identify root causes and develop/implement approved solutions,
7. ability to analyze information.
. adhere to the assistant store manager scheudling requirements (wekely exceptions must be approved by the store manager)
o 95% of time spent on the sales floor
o minimum of 2 nights per week
o minimum of 2 weekends per month scheudled during peak hours (e.and retail management practices and procedures,
4. knowledge of store merchandising, operations.
responsibilities/skills/expeirence requirements 1.
years experience 2 - 5 years experience
preferred minimum education bachelors level degree
travel requirements none.
. selects, measured by appropriate performance reports/scorecards/dashboards, develops and manages performance of individuals and team.
effective decision making:
.
5. strong leadreship and organizational skills.g, solution selling, inactive inventory, price change exectuion, accessory attachment rate.
leadership/people oriented:
.
. ensures the depatrment is \"location certified\" and every assoicate is \"role certified\" to do his/her job.bachelor\'s degree or equivalent experience.focuses and invests time on customer facing activities including selling and operational support processes.
. rigorously inspects compliance with our operating model for consistency within the home improvement department.or other
event-related times, sundays holidays,
6. availability to work during critical retail time frames including fridays, saturdays.leads and monitors store level margin drivers, e.)
process thinking:
.
. focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.(no store programs.
. utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportnuities.coaches and develops team members across all brand departments by creating an environment where our associates can be successful, personally supports.
leadership behaviors
customer focused:
.
. consistently provides a sense of urgency to maintain standards while obtaining associate buy-in.
. embeds the company return policy and pledge of fairness.customer satisfaction survey learnings, and customer/associate intercations, daliy department wakls, customer verbtaims,
. provides fisrt pesron coahcing and leadership on the execution of aciton plnas baesd on the weekly plabyook process.
. is the customer advcoate and surafce opportunities to imporve the end to end customer experience.staffing and scheduling (ssg) to meet lrq scheduled vs,
. enusre conssitent delviery of accetpable compliance scroes as measured by the standards based store viist & client commtiment tolos, including effetcive compeltion of:
o replenishment (fill floor, out of stock)
o employment compliance and retention
o selling skills and processes including selling tools (cyber scholar, sales today)
o recruiting.
. executes the client\'s (brand/business) plan consistently across departments and provide ongoing fact based feedback to store manager and appropriate business including competitive intelligence.
. creates and maintains a culture of winning that resonates with associates.
. inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.
. achieves controllable cost plans relative to department and identify and communicate continuous improvement opportunities to associates and teams.
3. prior management training required.
. expects and inspects execution of clients\' merchandising and operating plans.protection agreements, new account generation, g, smart plans.leads, and embeds a standardized operating model that will earn preferred provider status in every store, understands.
2. minimum of two (2) years experience in retail or equivalent industry experience required.find ways to say yes, models and leads ways to satisfy customers, e,
. teaches.
8. effective oral and written communication skills necessary to communicate with all levels of internal and external team
members and customers.
. provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
. leads and embeds all retail services plans/projects using common enterprise-wide tools, processes and language. in order to highlight opportunities for clients.
. achieves all miscellaneous income plans e.
12. microsoft office computer skills including word, excel and outlook.
. attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
. facilitates dialogue between front-line associates and the store leadership team.
. communicates opportunities and solutions that will allow clients to meet/exceed profit plans.coaching and developing associates, preferably in a retail environment,
9. experience selecting, assessing.
10. experience leading groups across multiple departments preferred.follows the weekly playbook processes to develop and prioritize action plans with timely follow up.assortment accuracy, display disposition/floor sample processes
o floor sets and resets(adjacency changes, pog\'s, msp)
o ready all day compliance
o pricing accuracy (ad sets, markdown, clearance)
o protection agreement and merchandise replacement agreement opportunities
o training completion and associate role playing
o employee communication and recognition
, worked requirements with intense focus on nights and weekends
o business literacy, take it home today.g, complaint resolution, helpful associates, store to web.
11. proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results.
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