Ad Details
Location:
Description
requisition #: nash37572
job title: service delivery mgr ii
country: united states
state: florida
city: jacksonville
employment status: full time
division: nas-hr/payroll
job responsibilities:
(description)
service delivery manager ii- time and labor management
responsible for the delivery of adp services and ensuring services are provided in alignment with adp service and quality standards. able to analyze and bring resolution to complex system and processing issues.tax and benefits administration solutions from a single source, adp offers a wide range of human resource, leveraging over 60 years of experience, payroll.understands the architecture/structure of the system as well as in-depth knowledge of the product.provides status reporting to client as appropriate. provides continual internal communications to enhance the organization’s effectiveness in dealing with critical client issues.concerning client support issues and procedures,
participates in decision-making process within the sites, as required.responsible for the delivery of adp services and ensuring services are provided in alignment with adp service and quality standards.
must be able to prioritize critical client issues. communicates regularly with client to evaluate service satisfaction and to interface on day-to-day service delivery questions.
manages larger and more complex clients.japan-tokyo
jiangsu, japan-minato-ku
japan, erlanger
kentucky, louisville
liaoning, metairie
louisiana, kentucky home ofifce
kentucky, jiangxi
jilin, wichita
kentucky, louisiana home ofifce
louisiana, caribou
maine, st rose
maharasthra, lexington
kentucky, india-pune
maine, lexington
kentucky, des moines
italy, jilin
kansas, liaoning
louisiana, overland park
kansas, s, jiangsu
jiangxi, florence
kentucky, mission
kansas, milan
japan, kansas home ofifce
kansas, lenexa
kansas, maine home ofifce
maine, baton rouge
louisiana.payroll,
qualificationsrequired
(experience, skills, academic):
qualifications:
5+ years of related implementation, account management or operational experience with benefits, project management, hris and/or system implementation, hr.this includes service metrics and operational status reporting.williston
victoria, richmond
virginia, seattle
washington, irving
texas, milwaukee
wisconsin, chantilly
virginia, utah home ofifce
vermont, tacoma
washington, layton
utah, salt lake city
utah, vermont home office
vermont, wisconsin home office
wyoming, lake jackson
texas, san antonio
texas, wyoming home office, perth, vancouver
washington, spokane
washington, port arthur
texas, richland
washington, virginia beach
virginia, west virginia home office
western australia, houston
texas, washington home office
west virginia, draper
utah, dunbar
west virginia, spokane
washington, bellingham
washington, melbourne, lynnwood
washington, mulgrave
virginia, texas home office
tibet, laredo
texas, worth
texas, fitchburg
wisconsin, federal way
washington, charleston
west virginia, virginia home office
washington, norfolk
virginia, wauwatosa
wisconsin, hurst
texas, osborne park
wisconsin, spokane valley
washington, madison
wisconsin, tibet
utah, green bay
wisconsin, charleston
west virginia, bothell
washington, mc clean
virginia.diagnose and resolve issues affecting client service, must be able to identify.east providence
rhode island, shaanxi
shandong, n, brazil home office
rio grande do sul, china-shanghai
shanghai, china-shanghai
shanghai, sichuan
singapore, sao paulo
shaanxi, shandong
shanghai, maylands
south carloina, columbia
south carloina, rhode island home office
rhone aleps, shanxi
sichuan, porto alegre
sao paulo, montreal-ast
quebec, quebec city
queensland, lyon
rio de janeiro, murarrie
rhode island, china-shanghai
shanxi, rene-levesque
quebec, grenoble
rhone alpes, coventry
rhode island, adelaide, florence
south carloina, singapore
south australia, greenville
south carolina.understands the architecture/structure of the system. provides direction to operations personnel regarding individual client assignments and high priority project delegation.inc,
about adpautomatic data processing.
oversees the coordination schedules and resources assigned to specific client activities aimed at service objectives.adp's easy-to-use solutions for employers provide superior value to companies of all types and sizes.
made up of highly complex clients that include those that are active acquirers/divestitures of businesses, those that have complex requirements of the benefit services group. able to manage time and client conflict resolution. able to communicate complex issues and resolutions by using concise language. responsible for retention and satisfaction for a combined client base.wanchai
nord-pas-de-calais, notrh dakota home office
nova scotia, parsippany
new jesrey, mississippi home office
misssisippi, porltand
manila metro/ncr, minnesota home office
minnesota, philadelphia
pennslyvania, hampton
new hamphsire, charlotte
nroth carolina, cranford
new jesrey, troy
midi-pyrenees, weehawken
new meixco, syndey, farmington hills
micihgan, woodside
ningxia huizu, massachusetts home office
massahcusetts, montreal -boul, maryland home office
marlyand, trucksville
pennslyvania, greensboro
nroth carolina, ohio home office
oiho, omhaa
nevada, springfield
misosuri, las vegas
nevada, bronx
new york, ft washington
pennslyvania, reno
new hampshire, new meixco home office
new south wales, eagan
minnesota, philadelphia
pennslyvania, copley twnshp
oiho, toronto
orgeon, amityville
new york, new jesrey home office
new jesrey, westerville
oiho, newark
new jesrey, long island city
new york, bloomington
minnesota, detroit
micihgan, mascot
new south wales, anjou
quebec, rockland
massachusetts, coraopolis
pennslyvania, nebraska home office
nebarska, owings mills
marlyand, skillman
new jesrey, cleveland
oiho, brooklyn
new york, youngstown
oklhaoma, hilliard
ohio, bricktown
new jersey, bayside
new york, nevada home office
nevada, concord
massachusetts, staten island
new york, mississauga
ontario, fort washington
pennslyvania, novi
micihgan, oklahoma home office
oklahoma, baltimore
maryland, poughkeepsie
new york, new hampshire home office
new hampshire, auburn hills
micihgan, wasquehal
nordrhein-westfalen, annandale
new jersey, allendale
new jersey, raleigh
north dakota, dayton
new jersey, missouri home office
missouri, littleton
massachusetts, edison
new jersey, chenango bridge
new york, lemoyne
pennslyvania, centerville
massachusetts, eugene
oregon, ningxia huizu
no state, greenboro
north carolina, boston
massachusetts, bridgewater
new jersey, bala cynwyd
pennslyvania, plainsboro
new jersey, singapore
no state, new york
new york, grand rapids
michigan, shillington
pennsylvania, nashua
new hampshire, suffern
new york, sparks
maryland, hingham
massachusetts, tulsa
ontario, toulouse
minnesota, clackamas
oregon, bryn mawr
pennsylvania, marlborough
massachusetts, allentown
pennsylvania, milson\'s point
new south wales, plymouth
mississippi, geramny-kaarst
nordrhein-westfalen, auburn
massachusetts, mt arlington
new jersey, mt laurel
new jersey, cincinnati
ohio, etobicoke
ontario, river vale
new jersey, ny
new york, rockville
maryland, liverpool
new york, hawthorne
new jersey, norristown
pennsylvania, lancaster
pennsylvania, makati city
manitoba, milwaukie
oregon, mexico-home office
michigan, moorsetown
new jersey, omaha
nebarska, pennslyvania home office
pennsylvania, mancehster
new hampshire, newotwn
pennsylvania, portland
pyas-de-la lorie, soutfhield
michigan, whtie plians
new york, mexico-cleraing
meixco, albuqeurque
new mexico, moriane
ohio, oakalnd
new jersey, unoin
new jersey, exoprt
pennsylvania, indepnedence
ohio, ridgleand
missouri, new york home office
new york, colmubus
ohio, stelring foerst
new york, deabrorn
michigan, edomnd
oklahoma, blue bell
pennsylvania, north carolina home office
north carolina, west reaidng
pennsylvania, marsielle
pureto rico, sydney, spirng hosue
pennsylvania, halfiax
ohio, flnit
michigan, yarldey
proevnce alpes-cote d\'azur, sagniaw
michigan, orgeon home office
oregon, lynnifeld
massachusetts, clitnon
mississippi, mechancisburg
pennsylvania, germany-wulrfath
north carolina, monatna home office
nebraska, malpe shdae
new jersey, mexioccity-ds
meixco, jersey city
new jersey, bel air
maryland, san juan
qignhai, sivler spirng
maryland, susnet hills
motnana, erie
pennsylvania, salem
new jersey, qinghai
quebec, albany
new york, wayne
pennsylvania, newcastle
new york, salisbury
maryland, manasquan
new jersey, waltham
mexico, florham park
new jersey, melville
new york, willoughby
ohio, east hanover
new jersey, wakefield
massachusetts, erie
pennsylvania, white marsh
massachusetts, bethesda
maryland, hato rey
puerto rico, berwyn
pennsylvania, michigan home office
michigan, nantes
pennsylvania, edgewood
new york, export
pennsylvania, strongsville
ohio, roseland
new jersey, williamsville
new york, marmora
new jersey, king of prussia
pennsylvania, rochester
new york, new york
new york, gresham
oregon, mexico city
mexico, dartmouth
nova scotia, rocky river
ohio, aix en provence
provence alpes-cote d\'azur, ann arbor
michigan, ridgefield park
new jersey, goshen
new york, toledo
ohio, duluth
minnesota, winnipeg
maryland, bay ridge
new york, columbia
maryland, east brunswick
new jersey, plymouth
massachusetts, pittsburgh
pennsylvania, charlestown
massachusetts, ottawa
ontario, wheeling
pennsylvania, clifton
new jersey, sydney, peabody
massachusetts.
ability to travel between 50% to 70% is necessary.provides operational reports to management and client according to scheduled deadlines. adp believes that diversity leads to strength.with about $10 billion in revenues and about 570, 000 clients, is one of the world's largest providers of business outsourcing solutions, (nasdaq: adp).retention,
manages activities of functional team members to ensure delivery of optimal service, and profitability, client satisfaction.diagnose and resolve issues affecting client service,
able to identify.
adp is an equal opportunity/affirmative action employer; m/f/d/v. able to analyze and bring resolution to complex system and processing issues.
identifies and resolves issues affecting service delivery.
ensures appropriate distribution of client assignments to team personnel. including the creation and utilization of a project plan,
able to manage projects, and ability to effectively gather and document business requirements.milford
connecticut, alpharetta
georgia, sarasota
florida, miramar
florida, florida home office
florida, germany-new-isenburg
hubei, belfort
fujian, downers grove
illinois, rosemont
illinois, elmhurst
illinois, fujian
gansu, windsor
czech republic, georgia home office
georgia, delaware home office
delaware, lisses
ile-de-france, peoria
illinois, stratford
connecticut, guangxi zhuangzu
guizhou, orlando
florida, atlanta
georgia, pearson
georgia, collins
colorado, fort lauderdale
florida, w, pensacola
florida, stamford
connecticut, miami
florida, itasca
illinois, crown point
indiana, westmont
indiana, illinois home office
illinois, meridian
ile-de-france, kennesaw
georgia, norcross
georgia, bedford park
illinois, marietta
georgia, hainan
haute normandie, evansville
indiana, idaho home office
idaho, longwood
florida, wilmington
district of columbia, jacksonville
florida, maitland
florida, nanterre
illinois, egypt
florida, henan
hessen, mondeville
haute normandie, fairfield
connecticut, hebei
heilongjiang, hawaii home office
hawaii, lake mary
florida, wilmington
delaware, springfield
illinois, tallahassee
florida, augusta
georgia, hoffman estates
illinois, macon
georgia, connecticut home office
connecticut, honolulu
hebei, le pecq
ile-de-france, newark
delaware, oak brook terrace
illinois, tampa
florida, elk grove village
illinois, boise
idaho, guizhou
hainan, east hartford
connecticut, terrace
illinois, rouen
hawaii, hunan
idaho, inner mongolia
iowa, west palm beach
franche-comte, waterbury
connecticut, gansu
georgia, washington dc
egypt, fort myers
florida, wheat ridge
connecticut, ghana
guangdong, mishawaka
indiana, indianapolis
indiana, prague
delaware, south bend
inner mongolia, stone mountain
ghana, bloomington
illinois, iowa home office
iowa, heilongjiang
henan, orange
connecticut, hubei
hunan, chicago
illinois, ft wayne
indiana, guangdong
guangxi zhuangzu, indiana home office
indiana, grand junction
colorado, bensenville
illinois, coral gables
florida. dallas
texas, austin
texas, sioux falls
south dakota, bedford
texas, corpus christi
texas, spring hill
tennessee, el paso
texas, chattanooga
tennessee, south carolina home office
south dakota, coppell
texas, beaumont
texas, south dakota home office
tennessee, tennesee home office
texas, nashville
tennessee, ft, memphis
tennessee, charleston
south carolina, knoxville
tennessee.ability to provide consultative service with regard to best practices and functional options to service client business needs.
ability to prioritize critical client issues.
knowledge of typical client payroll processing practices. adp is also a leading provider of integrated computing solutions to auto, recreational vehicle, marine, heavy manufacturing, truck, motorcycle, and agricultural vehicle dealers throughout the world.calgary
alberta, india-hyderabad (es)
anhui, sante fe springs
california, phoenix
arizona, ft, arcadia
california, india-hyderabad
andhra pradesh, torrance
california, san leandro
california, stockton
california, denver
colorado, colorado home office
colorado, morgan hill
california, novato
california, pleasanton
california, india-hyderabad (ds)
andhra pradesh, florence
alabama, diamond bar
california, modesto
california, chandler
arizona, argentina-home office
california, anaheim
california, south san francisco
california, camarillo
california, mobile
alaska, burnaby
british columbia, san diego
california, glendale
california, aurora
colorado, arizona home office
arizona, bentonville
arkansas, san francisco
california, rancho bernardo
california, arkansas home office
arkansas, irvine
california, camarillo
california, fremont
california, milpitas
california, long beach
california, china-beijing
bremen, san ramon
california, strasbourg
andhra pradesh, san ramon
california, concord
california, fort collins
colorado, edmonton
algeria, bakersfield
california, anhui
aquitaine, germany-bremen
british columbia, fresno
california, palm springs
california, san dimas
california, los angeles
california,
education: bachelors
job category: client service
area of interest: account relationship mgmt
locations: alabama, algeria
alsace, tempe
arizona, rancho cucamonga
california, little rock
beijing shi, sacramento
california, englewood
california, arroyo grande
california, alaska home office
alberta, cerritos
california, alabama home office
alabama, colton
california, buena park
california, chongqing shi
colorado, vancouver
buenos aires, la palma
california, novato
california, california home office
california, scottsdale
arizona, india-hyderabad
andhra pradesh, santa clara
california, bordeaux
arizona, palm desert
california, la mesa
california, redwood city
california, tucson
arkansas, santa ana
california, woodland hills
chongqing shi, birmingham
alabama, culver city
california.
position can be a virtual position working out of alternate adp offices or home offices.
works closely with implementation staff during the implementation phase and with account management to ensure service objectives are met.
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