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Description
!!principal engineer - control products, billing and chargingthe principal engineer for control products will work on new and existing products for wireless usage control products, serving as an interface between product development and our business and technical partners in other areas of the organization.wireless gsm/gprs, handset client and ota technology knowledge,
must have strong in platform.in a thorough, reporting and design solutions to solve proudct issues
carry out expert level diagnostic investigation for control product issues with service impact
collaborate with peer teams to generate a support plan to resolve the issue in the shortest timeframe possible
idetnify and execute on opportunities to improve product performance
provide feedback to the business owners for future development of the product roadmap
performs fact gathering and analysis, it and marketing to gather information, integrated customer experience, and organized manner, are out of tolerance or are not meeting expectations
understands the product/proejct lifecycle
understands customer expectations and common proejct issues that affect the customer experience
demonstrates clear expression of ideas in writing and good grammatical form - good communication skillsprimary duties & responsibilities
own and drive requirements for new products and ensure operational support needs are met
produces high-quality deliverable documents that adequately address the needs and support the goals of the proejct
own the product functionality and focus on solving issues
work cross-functionally with customer care, engineering, under limited direction, accurate. idenitfies issues and draws supportable conclusions.
qualities sought include thought leadership, strong personal work ethic and initiative, and ability to build strong cross-functional relationships including those with senior level executives
good understanding about business requirements to drive solution development
bachelor\'s degree in electrical engineering (bsee) or related field required.
the holder of this position must have proficient knowledge of wireless services, and demonstrated successful work in the end to end life cylce of product manaegment.
proivdes inupt to project mangaer for prodcution of project documetnation
devleop exectuive summraies of proejcts and otehr matetrs with assitsance
identifies constarints and unexepcted roadlbocks, maeks an efofrt to find alterantive metohds for delvier
is able to identify project deciisons that may advesrely impact the customer experience and escalates appropriately
strives to exceed customer expectations in all of our projects. can successfully conduct customer impact assessments upon request
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worked for wireless carrier or vendor in product development, or technical care
at least 7 years relevant work experience, project management, engineering.
must understand telecom customer care, retail and billing systems
usability experience - good understanding of customer experience and usability of phones
strong analytical skills to drive business case modeling and decision making and excellent people and team building skills to drive execution
excellent verbal and written communication skills with demonstrated public speaking and presentation comfort/skill and experience.calls, subject matter and expertise
satisfactory level of technical and professional skills/knowledge in assigned areas; keeping abreast of current developments and trends in assigned areas
satisfactory level of understanding the complexities of the business and how product development can support business objectives
satisfactory level of understanding of product development objectives and key areas for escalation
assimilates and applies new job-related information/skills in a timely manner
recognizes change and is able to quickly determine impact of changes on individual area of responsibility to provide an impact assessment
ability to effectively troubleshoot customer impacting issues and drive resolution in a timely manner
ability to translate business or user requirements into product, process and system requirement documents and use cases with moderate direction
able to identify key members cross organization that impact or are impacted by the product
able to take appropriate and immediate actions when processes,
skills, etc, procedures.
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