spclst recovery support ap-wap

<b>job description:</b><br /><br /><br /><span><label><b>job title:</b></label></span><span >spclst recovery support ap-wap</span><br /><span ><label><br><b>company summary:</b> <br></label></span><span >wal-mart stores, inc. (nyse: wmt) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. with fiscal year 2010 sales of $405 billion, wal-mart employs more than 2 million associates worldwide.</span><br /><span ><label><br><b>city: </b></label></span><span >bentonville</span><br /><span ><label><br><b>state: </b></label></span><span >ar</span><br /><span ><label><br><b>employment type: </b></label></span><span >full time</span><br /><span ><label><br><b>hourly/salary: </b></label></span><span >hourly</span><br /><span ><label><br><b>position description:</b> <br></label></span><span >processes customer correspondence by reviewing, organizing and prioritizing correspondence according to risk level or customer response priority;<br>determining appropriate response method; distributing and providing response; updating case file information; and documenting correspondence<br>volumes.<br>processes return mail and skip-trace by scanning returned mail; documenting returned mail in recovery system; uploading and exporting address<br>changes to third-party supplier; and processing new letters to customers with address changes.<br>processes individual reentry requests by retrieving requests from public e-mail folders or mail; reviewing case details in system; determining<br>approval or denial based on pre-set criteria; and processing response letters to requester.<br>assesses recovery cases or account eligibility by reviewing case details for accuracy, validity and completeness; acting as subject matter expert on<br>recovery laws; and determining case distribution to internal team or third party firm/agency.<br>completes work assignments and priorities in asset protection recoveries by using policies, data, and resources; collaborating with managers, coworkers,<br>customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress<br>and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change,<br>difficulties, and feedback.<br>complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the open door<br>policy; and applying these in executing business processes and practices.</span><br /><span ><label><br><b>minimum qualifications:</b><br></label></span><span >high level of organization and effectiveness with ability to maintain thorough records<br>general office skills including pc, outlook, word, excel, etc.<br>typing skills (mm. 45 wpm), with high accuracy rate<br>attention to find minor details within written correspondence<br>strong listening skills<br>ability to operate in and promote a team environment<br>ability to endure a changing environment and work priorities</span><br /><span ><label><br><b>additional preferred qualifications:</b><br></label></span><span >1 year asset protection or legal background<br>experience using any of the following systems: apis system, boss, exceed, avacado, central, connexus,<br>spech01, sams, first data, citrix, telnet</span><br /><span ><label><br><b>req id: </b></label></span><span >23564br</span><br /> <br /><br /> <br /><br /><b><a target="_blank" href="http://walmartstores.com/careers/apply/default.aspx?reqid=23564br" id="$job_id$" name="$job_title$" onclick="return trackclick(this.id,this.name);"><img name="img01" src="/images/buttons/apply.jpg" border="0"></a></b> <img src="http://ad.doubleclick.net/ad/n4789.6881.nationjobnetwork/b4535754;sz=1x1;ord=23564br" border=0 width=1 height=1 alt="">

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