View Job Requisition - Human Resources Services Coordinator CRequisition Number: 11-1018816Job Status: Activated - Posting Type: Posted Internally and Externally. - Posting Status: AvailableLocation Kent, WA;Tukwila, WA Virtual Office/Telecommute?(Things you should know about Virtual Office) Virtual Work Not Available Shift First Business Unit Defense, Space&Security Division Boeing Military Aircraft Program Surveillance & Engagement Occupation Title Human Resources Skills Management Title HR Services Coordination Job Classification FA22NC Job Type Non-Management Experience Level Entry Exemption Status Nonexempt Union No Security Clearance Required?(Security Clearance definitions) Ability to Obtain Interim and/or Final Clearances (Post Start) - US Citizenship Required Work Eligibility Required? Yes US Person Status Required? Yes Export Control Required? Yes Relocation Money Available?(Things you should know about relocation benefits) No Date Posted 09/14/2011 Closing Date(Things you should know about closing dates) 09/21/2011 Position Description This position will respond to employee questions needing help with a standard set of service offerings. These service offerings include: general HR assistance, Total Access, leave of absence, policy and procedure guidance, layoff process, paycheck and incentives and career development. Provides exceptional customer service, researches and responds to a wide variety of employee questions providing guidance regarding policies, procedures, and assists employees with TotalAccess navigation and serves as an employee advocate to identify resources for resolution of issues and concerns. Instructs/guides employees on the use of HR self-service applications. Elevates issues as appropriate for resolution. Provides administrative support to HR Generalists such as creating ad-hoc reports, maintaining HR records, processing HR transactions, and creating presentation material by inputting information into manual and automated HR systems. The preferred candidate must bring demonstrated, exceptional Customer Service skills. Ensures a common, yet enhanced, experience for all site employees. Enthusiastic and engaging communications skills are critical.Competencies General[ + ] AdaptabilityUnderstands changes in own and others\' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees\' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.[ + ] Building TrustDemonstrates honesty; keeps commitments; behaves in a consistent manner. Shares thoughts, feelings, and rationale so that fellow work group members, other internal employees and customers understand personal positions. Listens to others and objectively considers others\' ideas and opinions, even when they conflict with one\'s own. Treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge.[ + ] CollaborationWorks effectively and cooperatively with fellow employees, peers from other teams and/or parts of the organization and occasionally external customers; establishes and maintains good working relationships by actively involving others and helping them feel valued, appreciated, and included in discussions. Places higher priority on team and/or organization goals than on own goals. Offers to provide help and/or leadership to other teams and/or employees and occasionally external customers when they need assistance.[ + ] CommunicationClarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.[ + ] Customer FocusMakes customers and their needs a primary focus of one\'s actions; develops and sustains productive customer relationships; uses information to understand customers\' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.[ + ] Initiating ActionTakes immediate action when confronted with a problem or when made aware of a situation in own or other work area. Implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action. Takes action that goes beyond job requirements in order to achieve objectives.Technical[ + ] HR Information SystemsComplete knowledge of HR information systems (e.g., self-service systems, automated request tools) including how to write queries and comply with process documentation requirements.[ + ] Human Resource PoliciesComplete knowledge of company HR policies and procedures and how they relate to local, state, and federal labor laws and regulations.Basic Qualifications For Consideration Do you have experience in customer service?Do you have experience in preparing reports and maintaining data?Do you have experience working together in a team environment?Do you have extensive experience utilizing Word, Excel, and PowerPoint?Do you meet the criteria described in the \'Typical Education/Experience\' section of this requisition?Typical Education/Experience High school diploma or GED and typically 4 or more years\' related experience or an equivalent combination of education and experience. Other Job related information Strong Microsoft Office (MS Word, PowerPoint, Excel and Project) skills and knowledge of internal Boeing systems (i.e. BERT, HRMS, TotalAccess and EITS) strongly preferred. The ideal candidate will have experience or an interest in the Human Resources function. *** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***Every job requisition has specific and unique requirements listed under \'Description\', \'Competencies\', and \'Education\'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates\' job-related competencies to support an objective selection and promotion process.