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Description

Cust Service Rep
Job ID: 2447
# Positions: 1
Location: US-IL-Franklin Park
Experience (Years): 1
Posted Date: 2/1/2010
Category: Administrative
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More information about this job:
Overview:
Castle Metals, one of the nation\'s leading metal service centers, provides a broad base of metals, services, and logistics solutions to diverse industries, including aerospace, semi-conductor, oil and gas, automotive, and heavy equipment manufacturers. Castle is recognized as North America\'s largest distributor of carbon, alloy and stainless steels; nickel alloys; aluminum; titanium; brass and copper. Founded in 1890, Castle and its affiliates have over 40 operating and sales offices in the United States, Canada, and Mexico which support our domestic and international customers.
Responsibilities:
This position will:
- Investigate the status of orders and advise Inside Sales Representative or customers.
- Investigate orders that have not been shipped and advise appropriate individuals as to current status.
- Investigate customer material claims, coordinate with Purchasing, and communicate findings to personnel initiating claim.
- Investigate other customer claims and respond formally, via letter, claim denial form, or corrective action report.
- Respond to various customer inquiries, either verbally or in writing.
- Maintain service records, credit memo logs, receiving logs, and shipping reports.
- Issue pick-up of defective or unusable material and issue subsequent Return Good memos, Mill debit memos, Receiving Purpose Only, Billing Purpose Only, and return of goods to vendor.
- Respond to customers requests for corrected or incomplete paperwork.
- Perform other related work as assigned.
- Maintain and coordinate retention of records.
Qualifications:
- High School diploma required.
- Some college coursework preferred.
- Analytical and organizational skills
- Ability to make decisions
- Written and verbal communication skills
- PC literacy
- Customer Service or Inside Sales experience within the metals industry preferred.
EOE M/F/D/V

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