patient service representative - cardiology

<b>position purpose: </b><br>responsible for maintaining front desk activities, including greeting, instructing patients/visitors and scheduling both in person and over the phone.<br><br><br>essential functions <br><br>-greet patients upon arrival in a pleasant manner. obtains updated information from patient upon arrival, such as address, phone numbers, insurance information, etc., to keep records current.<br><br>-assists with scheduling of tests and procedures after identifying the need for pre-authorization or physician referrals.<br><br>-assists patients with ambulatory difficulties, i.e., pushing wheelchairs, providing assistance to patients as needed with sitting or standing.<br><br>-generates appropriate documentation for the patient visit when required, including cases, referral information, referring physician, required signatures based on insurance type, etc<br><br>-uses multi-line telephone system to answer and screen calls. takes accurate telephone messages and promptly gives information to appropriate parties.<br><br>-schedules appointments, verifying information (spelling of name, phone number, etc.)<br><br>-ensures reception area and lobby appear organized and in good order and are free of safety hazards.<br><br>-maintains records of physician's time in and out of the office and communicates schedule changes appropriately. updates, modifies, and maintains physician's patient schedule.<br><br><b>performance measurements: </b><br>-treats each contact (patient, family member, visitor, physician, staff member) as the most important person of the moment by greeting/assisting with friendly acknowledgement, responsiveness and courtesy.<br><br>-maintains strict confidentiality in all matters relating to the wichita clinic, its patients and its employees. <br><br>-complies with established clinic policies and procedures<br><br>-utilizes proper channels to voice suggestions, concerns and/or complaints.<br><br>-attends departmental meetings and participates on committees as requested.<br><br>-greet patients upon arrival in a pleasant manner. obtains updated information from patient upon arrival, such as address, phone numbers, insurance information, etc., to keep records current. <br><br>-assists with scheduling of tests and procedures after identifying the need for pre-authorization or physician referrals.<br><br>-communicates patient arrival to physician and/or nurse.<br><br>-answers phones and schedules appointments, obtaining proper information (spelling of name, phone number, etc.) takes and screens messages for staff. explains available services, etc.<br><br>-directs patients to other areas of the clinic.<br><br><b>qualifications </b><br><br>education/certification: <br>three to six months related experience and/or training.<br><br><br>required knowledge: <br>requires knowledge of business office procedures and the use of proper grammar, spelling and punctuation to address patients and enter patient information on the patient information system.<br><br>experience required: none<br><br>skills/abilities: <br>requires skill in operating a computer, fax machine, multi-line phone and photocopy machine. to perform this job successfully, an individual should have training in the idx patient management system. ability to learn basic medical terminology.<br><br><br><br><b>physical activities and requirements of this position </b><br><br>talking: ability to speak effectively<br><br>average hearing: able to hear average conversations and respond accordingly. <br><br>repetitive motion: the employee is regularly required to sit; use hands to finger, handle, or feel. the employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch or crawl. <br><br>finger dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together. <br><br>average visual abilities: specific vision abilities required by this job include close vision, color vision and ability to adjust focus. <br><br>physical strength: the employee must occasionally lift and/or move up to 10 pounds. <br><br><br><b>working conditions</b><br><br>works in a well lit, climate controlled environment. the noise level in the work environment is usually high. potential exposure to infectious disease is possible.<br><br><br><br><b>mental activities and requirements of this position </b><br><br>reasoning ability: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. ability to deal with problems involving a few concrete variables in standardized situations.<br><br><br><br>mathematics ability: ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. ability to perform these operations using units of american money and weight measurement, volume, and distance. <br><br><br>language ability: ability to read and comprehend simple instructions, short correspondence, and memos. ability to write simple correspondence.<br><br><br><b>intent and function of job descriptions </b><br><br>job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. they are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. well constructed job descriptions are an integral part of any effective compensation system. <br><br>all descriptions have been reviewed to ensure that only essential functions and basic duties have been included. peripheral tasks, only incidentally related to each position, have been excluded. requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. in no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. additional functions and requirements may be assigned by supervisors as deemed appropriate. <br><br>in accordance with the americans with disabilities act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. however, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.<br><br>job descriptions are not intended as and do not create employment contracts. the organization maintains its status as an at-will employer. employees can be terminated for any reason not prohibited by law. <br /><br /><b><a target="_blank" href="" id="$job_id$" name="$job_title$" onclick="return trackclick(,;"><img name="img01" src="/images/buttons/apply.jpg" border="0"></a></b>

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