Engineer Technical Services 2

Title: Engineer Technical Services 2
Location: Texas-Dallas
Northrop Grumman Information Systems (NGIS), Defense Technology Division (DTD), has an immediate need for a Help Desk Technician located Dallas, TX. Responsibilities include; Provide Windows Desktop support. Open, tracks and close trouble tickets; Ensure problem ownership and promote end-user satisfaction; Define and classify level, priority and nature of problem, request and/or issue; Provide software/hardware trouble-shooting support & coordinate with support resources as problems are reported through the Help Desk or assigned by task manager. Research and analyze reported system problems and initiate appropriate action and documentation; Assist in the implementation of software hardware system projects as assigned; Monitor system performance indicators as requested; Perform miscellaneous tasks (i.e. use of office automation tools; help desk updates, telephone coverage, etc.); Securely configure workstations to operate on the network, including the installation of operating systems and application software with the appropriate security settings and patches; Must have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites; Experience in the set-up, configuration, use, and trouble shooting of windows desktops; The contractor shall provide support for moving IT equipment, installing new IT equipment; Ensure that all DoD Public Key Infrastructure (PKI) certificates remain current on the installed base of equipment. Must be willing to travel in the southeast region.
Provides technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products, programs and systems. Provides expertise for resolving technical problems, troubleshoots product and modifies product to customer requirements. Provides training to customers. Work may be done at customer site. Includes software systems and programs designed for customers (corporate and individual) and government entities.Basic Qualifications:

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Interim Top Secret Clearance required to start.
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BS degree or Technical diploma and two years of related work experience, or four years of experience may be substituted for degree.
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Trained in automated help desk systems.
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2 or more years experience in Help Desk Support and demonstrated knowledge of the management of an efficient and effective Help Desk to include: processes and procedures for a centralized Help Desk.
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Must be familiar with troubleshooting of hardware, operating system problems, installing desktop applications, administrating accounts and permissions, and providing direct assistance to users.
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Employee is required to obtain a Security Certification within 6 months of hire.
Preferred Qualifications:
* Security Certified.
* Top Secret Clearance.
* Remedy Trouble Ticket System.
Northrop Grumman Corporation is a leading global security company whose 75,000 employees provide innovative systems, products, and solutions in aerospace, electronics, information systems and technical services to government and commercial customers worldwide.
Northrop Grumman is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce regardless of age. U.S. Citizenship is required for most positions.
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