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Description
title:
remedy trouble ticket system.information systems and techincal services to govenrment and commercial custmoers worldwide, and solutions in aerospace, 000 employees provide innovative systems, products,
northrop grumman corporation is a leading global secruity company whose 75, electronics.provides expertise for resolving technical problems, troubleshoots product and modifies product to customer requirements. work may be done at customer site. u.s. citizenship is reqiured for most positions.research and analyze reported system problems and initiate appropriate action and documentation; assist in the implementation of software hardware system projects as assigned; monitor system performance indicators as requested; perform miscellaneous tasks (i.request and/or issue; provide software/hardware trouble-shooting support & coordinate with support resources as problems are reported through the help desk or assigned by task manager, tracks and close trouble tickets; ensure problem ownership and promote end-user satisfaction; define and classify level, priority and nature of problem, open.basic qualifications:
interim top secret clearance required to start.administrating accounts and permissions,
must be familiar with troubleshooting of hardware, instlaling desktop applications, and providing direct assistance to users, operating system problems.includes software systems and programs designed for customers (corproate and indiivdual) and government enttiies.
bs dergee or technical dipolma and two yeras of reltaed work expeirence, or four yeras of expeirence may be substtiuted for dergee.
empolyee is required to obatin a security certifciation wihtin 6 motnhs of hire.installing new it equipment; ensure that all dod public key infrastructure (pki) certificates remain current on the installed base of equipment, configuration, use, including the installation of operating systems and application software with the appropriate security settings and patches; must have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites; experience in the set-up, and trouble shooting of windows desktops; the contractor shall provide support for moving it equipment, ); securely configure workstations to operate on the network.telephone coverage, e. use of office automation tools; help desk updates, etc.provides training to customers. must be willing to travel in the southeast region.
preferred qualifications:
security certified.adaptation, configuration or enhancement of company technical products,
provides technical advice and guidance on installation, programs and systems.tx, engineer technical services 2
location: texas-dallas
northrop grumman information systems (ngis), defense technology division (dtd), has an immediate need for a help desk technician located dallas.
top secret clearance.
2 or more years experience in help desk support and demonstrated knowledge of the management of an efficient and effective help desk to include: processes and procedures for a centralized help desk.
northrop grumman is an equal opportunity employer committed to hiring and retaining a diverse workforce regardless of age. responsibilities include; provide windows desktop support.
trained in automated help desk systems.
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